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Airport transfers
Airport transfers in Cape Town
West Landau collects you at Cape Town International Airport in a chauffeur-driven Hyundai Staria or Palisade and drives you to your hotel, residence or office. The driver tracks your flight and waits in the arrivals hall with a name board. The first 60 minutes after touchdown are included. Transfers are a fixed fee per zone and per vehicle, with driver, fuel and tolls included.
How an airport transfer works
Send the availability form with your flight number, or message the concierge on WhatsApp. A named concierge replies within the hour during business hours with a written quote and a booking reference. The booking is confirmed once the quote is paid by EFT. Corporate clients can be invoiced on account.
The evening before you land, you receive your driver's name, photo and direct number. On the day, the driver meets you in the arrivals hall with a name board, helps with luggage and drives you to your door. For a return transfer the driver collects you at the agreed time and drops you at departures.
What a transfer costs
Airport transfers are priced per vehicle and per zone, not per person. The fee covers the driver, fuel, tolls, Wi-Fi, chilled water and privacy glass. Add-ons such as a child seat are listed on the quote at the prices shown below. If your destination is outside the listed zones, the concierge quotes it individually.
Zone fees are confirmed on your written quote.
| Add-on | Price | |
|---|---|---|
| Child seat | R250 | Fitted before pickup, give ages in the notes. |
| Champagne on ice | R650 | MCC or French, chilled and glassed onboard. |
| Ribbon & décor | R450 | Wedding ribbon and florals to match the party. |
| Multilingual driver | On request | German, French or Mandarin-speaking chauffeur. |
| Restaurant & activity bookings | Concierge | We book the table, the tasting, the tee-off. |
Which vehicle to choose
A Hyundai Staria carries up to 8 passengers plus the driver and, with every seat taken, around four large suitcases plus hand luggage. A Hyundai Palisade carries up to 6 passengers plus the driver and three to four large suitcases. Parties of nine or more, or groups with more luggage than this, travel in two vehicles with one driver each, quoted as a single booking. Choose pearl white, black or silver when you book and we honour it subject to availability. See the fleet for photographs.
If your flight is late, early or cancelled
Waiting time starts from actual touchdown, not the scheduled time, because the driver tracks the flight. The first 60 minutes after touchdown are included. Waiting beyond that is billed hourly at the rate on your quote. If the airline cancels or diverts your flight, tell the concierge and the transfer moves to your new arrival at no charge, subject to availability. An airline cancellation is never treated as a cancellation by you.
Cancellation
Cancelling more than 48 hours before pickup is free, with a full refund or a new date. Within 48 hours, half the booking value is retained. Within 24 hours, or for a no-show, the full value is retained. The full policy is in the booking terms.